Vozzcom

Vozzcom takes pride in its team of highly skilled professionals, expertly trained in a variety of installation procedures. Before entering the field, each bonded technician undergoes a series of workshops and training programs that includes a technical curriculum, positive customer contact methods, troubleshooting procedures and best practices. Vozzcom knows the importance that a positive customer experience has on the reputation of our client's business. With this goal in mind, every technician is uniformed and strives to provide fast, friendly and efficient service to all customers.

Vozzcom offers a variety of installation services to ensure that the provider has the necessary augmented skill-sets for their customer’s requests. These installation services include:

  • · Analog Installation
  • · Digital Installation
  • · Telephony Installation
  • · High Speed Data (HSD)

    The company also offers a variety of services to support these installation services. These services include:

  • · Aerial Installation
  • · Underground Installation
  • · MDU Installation
  • · Reconnects
  • · Digital Converter Installation
  • · Additional Outlets
  • · Upgrade/Downgrades
  • · Relocation of Outlets
  • · Drop buries
  • · Custom Work

    Key Performance Indicators

    In order to achieve maximum results for your system, it is important to establish Key Performance Indicators (KPIs) that will identify critical success factors. These KPIs will be provided on a consistent basis and available in a variety of formats.

    Vozzcom provides a standard set of KPIs for all of the services performed. Customized KPIs can also be added based on the provider’s needs. Listed below are the standard KPIs that the company utilizes in order to ensure a successful installation:

  • · On Time %
  • · Completion Rate %
  • · QC
  • · Jobs Rescheduled
  • · Reconnect
  • · Jobs Cancelled for no COD
  • · Missed Appointments